Job: SAP SCM Lead Support Analyst

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Job Title SAP SCM Lead Support Analyst
Type Permanent

Matrix Staffing Group is a SAP Recruiting firm with clients across North America. Our client, a Manufacturing / Chemicals Company have asked us to provide them with a SAP Lead Support Analyst to join their Permanent team in Calgary.  For more information please contact a resource manager at 403-313-8994 or email


Reporting to the IT Director, The SAP Lead Support Analyst’s role will primary focus on Support and Sustainment to the SAP S4/Hana area.  Core modules include MM, SD, PP, QM, FICO and LE.

This role will work with external support centre and internal business areas for on-going support, business analyst, business process, training and support.

Lead Future Upgrades and Enhancements.

The ideal candidate will have configuration and support experience in MM and SD and other key areas of integration and master data (including PP, QM, FICO, LE).

Position Responsibilities:
  • Working in collaboration with the External Support Partner to lead, manage, and support internal SAP area.
  • Provide SAP Business Analyst skill and on-going user support and sustainment.
  • Provide functional skills on new projects within various SAP Modules.
  • Implement SAP configuration changes, work closely with development to build solutions.
  • Drive analysis and efforts in designing and delivering changes that impact and improve business functionality.
  • Act as a liaison between business, IT and external support partner.
  • Provide SAP system support and guidance; ensuring daily operations are running smoothly, which includes troubleshooting, resolving issues, managing the support ticket queue, training and process improvements.
  • Master Data Maintenance
  • Develop and refine on-going support processes as they pertain to SAP S/4 HANA while remaining flexible and prepared to learn and support all areas of the business as required over time.
Position Qualifications:
  • Bachelor’s degree in Business Administration, Computer Science, MIS,  or other combination of Education and relevant experience
  • 5 + years of SAP knowledge in Support / Analyst / Configuration / Integration.
  • 5 + years experience with Functional Configuration and Support in SAP Materials Management plus additional support and configuration experience with one or more of the following modules:
    • Finance,
    • Sales & Distribution,
    • Production Planning,
    • Quality Management
  • Previous Business experience or SAP Business Analyst experience in a Manufacturing environment would be an asset
  • Demonstrates superior communication skills, leadership, training and support skills.
  • Ability to in evaluate business requirements, issues, managing complex challenges to enable proposal of appropriate cost-effective solutions
  • Excellent time management, organization, and interpersonal skills
Location: Calgary
Available: ASAP
Salary: Base salary, bonus, benefits package
Apply: Please send your resume and contact details to: